Please note that I cannot leave a 0 star rating here. At first , as new home buyers, we were welcomed in the doors in what we viewed was a fast and efficient process. Our broker was very informative and nice; however, we were then served with a notice after 50 days that our insurance was being cancelled in 15 days. No chance for communication just a final warning notice in the mail....without at least a first warning notice. When we called and found out that their inspector walked the land after we'd missed their arrival (We'd been available almost all day but never had a knock on the door the day of the inspection) they gave us 10 days to fix what they didn't like. We thought it was over and okay when Rozon called us back and we were happy to inform them the issue was resolved, but the women on the phone (Not our broker) was rude and talked over us, and concluded with a refusal to renew our contract. Again this is all in 50 days as new house owners and within meeting their 10 day requirement for solution. The customer service was horrid. Never had we been spoken to on the phone in the manner that was used by the girl that represented Rozon. Statements like, "Are you done?", "That's not how it works", "Yeah well there's nothing I can do" with a most annoyed tone and attitude that made the blood boil. You can be sure that nor will we recommend Rozon but we will be moving on.
Rozon Insurance Brokers Ltd is a Canadian Insurance Agency based in Cornwall, Ontario. Rozon Insurance Brokers Ltd is located at 136 Second St E, Cornwall, ON K6H 1Y4, Canada.
Please contact with Rozon Insurance Brokers Ltd using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Rozon Insurance Brokers Ltd opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Insurance Agency in Cornwall
You Might Also Consider